How to Measure Success 12 Months After Go-Live
A practical framework for measuring transformation success across four phases: adoption (Months 1-3), efficiency (Months 4-6), growth (Months 7-9), and ROI (Months 10-12). Includes a real case study with measurable results.
Key Message
“Measure success at 12 months, not at go-live. That is when the truth about your investment shows.”
Episode 5: How to Measure Success 12 Months After Go-Live
22 min · Written breakdown, key points, and newsletter follow-up available now
Introduction
Episode 5 — the final episode of Week 1 on 100 Days and Beyond. All week we have been building a picture of how business transformations really work. Today I want to give you a practical framework you can take away and use immediately.
Main Points
- 1The 12-Month Success Framework has four phases. Months 1-3: Adoption — are people actually using the system? Track login rates, support tickets, workaround reports.
- 2Months 4-6: Efficiency — are processes faster? Measure cycle times, error rates, manual intervention frequency. This is where the adoption dip ends and improvement begins.
- 3Months 7-9: Growth — is the system enabling new capabilities? New reports, new workflows, new integrations that were not possible before. The business starts operating differently.
- 4Months 10-12: ROI — does the investment pay back? Hard metrics: cost savings, revenue impact, time savings. Soft metrics: decision quality, employee satisfaction, customer experience.
- 5Real case study: Sage X3 for a building materials company. £240,000 investment. Month-end close went from 8 days to 4. Purchase order processing reduced by 40%. Payback period: 16 months with £180,000 annual ongoing savings.
What's Next
That wraps up Week 1 of 100 Days and Beyond. Next week, we shift from ERP and business systems to marketing automation — how the same two-phase model applies to building your lead generation engine. See you Monday.