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Episode 92026-04-2411 minWhy Most Vendors Disappear After Go-Live
The Hypercare Trap
The industry standard for post-go-live support is a 30-day hypercare period followed by a support desk. That model fails most clients. Understanding what to demand instead — and how to write it into your contract — is one of the highest-leverage moves a buyer can make.
Key Message
“The go-live is not the finish line. Insist on a partner who stays for Phase 2.”
Audio podcast
0:00 / 11 min